Case Study: Build a Policy-Aware Support Agent with RAG in Agentic AI
Case Study: Build a Policy-Aware Support Agent with RAG
Design goal
Answer questions using internal policy documents only.
Flow
- Classify topic
- Retrieve policy sections
- Generate grounded answer
- Cite doc IDs
- Escalate if evidence missing
Why this works
Users trust answers when the system shows the policy it used.

